Política de envío

Shipping Expenses

We offer free domestic shipping on all orders over €30 and €5 flat rate certified shipping to all orders in Spain, free shipping on all orders over €50 and €10 flat rate certified shipping to all orders in the EU and free shipping on all orders over €50 and €15 flat rate certified shipping to all international orders. 

All shipping costs are calculated during the checkout process.  

 

Shipping Process 

Orders are fulfilled Monday - Friday. Orders typically ship within 10-15 business days but delays can happen during a high-volume season. Shipping time is calculated from the time the order is shipped, not placed. If there is a hold up for any other reason, we will contact you via email and let you know. Please be sure to check your spam folder! ​​

 

Tracking

You will receive an email with tracking information once the package has been fulfilled. Once shipped, please allow at least 48 hours for tracking information to be updated.

 

Cancellations 

If you would like to cancel your order please email sales@carmensuya.com as soon as possible with your order number. Your order can only be cancelled if it has not been shipped. If you have any questions please contact sales@carmensuya.com. 

 

Payments

We currently accept most major credit cards, Paypal and ApplePay.

 

International Customs Fees

Certain countries charge a customs fee depending on the worth of the goods in the package. Please note that we do not cover the customs fee. If you refuse to pay customs, we can only issue a refund for your order once Correos has returned the package back to us. Sometimes it takes 1-2 months to retrieve the package back from Correos. 

 

Missing Packages 

For international shipments, contact your local post office first and ask if they are holding the package for you due to customs.​ Otherwise, contact sales@carmensuya.com as soon as possible with your order number. Please note that we are not responsible for missing or stolen packages.